Our website is having more than 15 years of experience in management and processing of remittances to Cuba.

Our main goal is to serve our customers in an easy, fast and secure way so they can obtain benefits and alternatives to fulfill their purposes. Our highly-qualified team and leading-edge technology, maximize the value of our operations at international level.

Contact Information:


What is the information you need to request a AIS card, whether you do it online or directly with one of our agencies?

Person's Full Name , Address and Local Identification Number.

How long would it take for a new cardholder to get a AIS card after it is ordered?

Person's Full Name, Address and Local Identification Number.

How to know the right amount in USD that should be sent to AIS in order to credit specific amount in a AIS CARD?

Please contact our offices: e-mail:

How to know the status of a fund transfer you have done?

If you registered an email address in your personal profile as a “sender”, you will receive automatic emails every time a transfer has been processed and when it is credit into AIS card. You could also go to, login with your user name and check the status of all your transactions.

  • Pinar del Río

    Pinar del rio

    Luis Pérez Esq. Gerardo Medina s/n Pinar del Río

  • Ciego de Avila

    Ciego de ávila

    Calle Cuba e/ Honorato del Castillo y Maceo

  • Camaguey


    Gral Gómez 105 e/ Independencia y Maceo

  • La Habana

    La habana

    Calle 3ra no.408 / 4 y 6.Miramar

  • Las Tunas

    Las tunas

    Ave. 1ro de mayo s/n Esq. A 45 La Victoria

  • Matanzas


    Calzada de Esteban Esq. San Ambrosio, Pueblo Nuevo, Matanzas

  • Holguín


    Calle Frexes Esq. Carbo

  • Villa Clara

    Villa clara

    Ctra. Ctral edif. Morata e/ San pedro y Virtudes

  • Granma


    Ctra. Vía Santiago Edif. Las Novedades, Bayamo

  • Cienfuegos


    Calle 33 e/ 56 y 58

  • Santiago de Cuba

    Santiago de cuba

    Felix Pena No. 565 e/ Jose A. Saco y Aguilera

  • Sancti Spíritus

    Sancti spiritus

    Ave. de los Mártires s/n Esq. Circunvalante Olivos 1

  • Guantánamo


    Crombet e/ Los Maceo y La Línea

  • Isla de la Juventud

    Isla de la juventud

    calle 39 e/ 30 y 32. altos del servicupet

  • Artemisa


    Ave. 251 No. 13015, Bauta

  • Mayabeque


    Calle 86 esq 45, Güines

This Online Privacy Statement is applicable to all customers and visitors who visit our website. AIS Remesas declares that we are committed to the privacy and security of our customers. We declare that the personal information we request to our customers and its dissemination is bound to operative requirements of our website and you, as our client, can demand us not to disseminate certain information to any person.
This policy can be modified, and in this case, you will be notified through this website.

The personal information we request and even non-public in reference to:
• Information required for using the Service, such as your name, address, email address and telephone number.
• Confidential Information to perform such service payment card number, claves security and other measures, if supported by international standards established for processing transactions over the Internet.
• To facilitate our Service, we request certain personal information to third parties, such as full name, address, email address and phone number of the recipient.

- Process operations in our Website.
- Proceed to authentication and identity verification.
- Charging the services we provide in our Website.
- Solve any dispute or claim arising with the provision of our services.
- Enables us to detect and prevent fraud and other illegal uses for the service.
- In case we need to send you a warning. says to its customers that we will not disclose your information or rent or sell and will only be used for the purposes described previously. However, and under specific circumstances or events may provide your personal information for the following reasons:
• If you (our client) expressly authorizes, for example, to execute promotional activities.
• To process your online transactions, we contract third party providers that may require personal
information of our customers for processing and / or prevent a fraudulent activity.
• Officials of law and government, but only in connection with a formal request, subpoena, court order or similar legal process. Also in those circumstances where we believe in good faith that disclosure is necessary information to comply with the law, report suspected illegal activities or to investigate violations of our User Agreement.

Changes in your information and security provided.
By registering on our website, you will use Login and Password, which will be only of your knowledge. Therefore, you can access personal information you have provided to our website and modify or update it.
In order to protect the information you submit to our websites, we use encryption technology SSL [Secure Socket Layer] to protect confidential personal information transmitted to our site.

If you have questions or concerns, please contact us through our mail box available on our website.

In order to process payment transactions over the Internet, our Website AIS. Remittances contains links to other sites, we cannot be responsible for the information you provide, subject to the privacy practices or content of the site.

Activation code for secure E-Commerce Payments. Choose your area and be informed about how you can activate your PIN quickly and safe.

Visa Europa
MasterCard Europa

Visa Canada
MasterCard Canada

Visa America Latina
MasterCard America Latina

Visa USA
MasterCard USA

Visa Asia
Indian Bank

Aisremesascuba is committed to confidentiality and integrity in the payments it processes and operates with the highest level of transactional security with credit and debit cards conferred by renowned credit cards brands, such as VISA and MASTERCARD. 

What should I do if I send more than 3000 CUC in the quarter?

Once the accumulated amount of your sendings in the quarter exceeds the amount of 3000 CUC, you must provide additional information. It is a quick and simple process. Write to and we will tell you how to proceed.

Sending Options:

To help your family and friends in Cuba, offers several ways to send remittances to Cuba:

1. Send Money to AIS USD Debit Card

How to get the AIS USD debit card?

At the time of sending money you can order to give your beneficiary a card and it will be delivered to them in Cuba. Beneficiaries must personally collect the AIS USD card at the offices closest to their place of residence. The delivery time after request is five (5) business days for Havana and fifteen (15) to twenty (20) business days for the rest of the country.

With this card it is also possible to withdraw money in ATMs CUC (ATM) and pay in the network of commercial stores of the country in CUC with the particularity that a lien of 1.03 will be applied.

What is the AIS USD Debit Card used for?

Your family in Cuba will be able to use the AIS USD card in the network of stores selling on foreign currency in the country, opened in diverse places in Havana and other provinces for the sale of household appliances and other items.

The only available way to recharge this card is by sending money online, so it will not be possible to deposit money in it through other means.

2. Send Money to AIS Debit Card

How to get the AIS USD debit card?

The request of AIS Debit Card can be made by the sender from abroad, for a citizen residing in Cuba, using our website

The beneficiary must personally collect the AIS Debit Card at nearest Territorial Offices to their residence.  The delivery time after being requested, will be five (5) working days for Havana, and for the rest of the country, between fifteen (15) and twenty (20) working days.

What is the AIS USD Debit Card used for?

- Cash withdrawals at Exchange Offices (CADECA) (+600), ATM network and Bank branches (+300). 

- Pay for all your purchases of goods and services at points of sale which includes Supermarkets, Retail Stores, Restaurants, Hotel, Gas Stations, Car rentals, etc.

Security and Convenience: Payment instrument avoiding the need of carrying cash. 

No Cost for Cardholder: AIS debit card issuing is totally free of cost. 

Confidentiality: AIS card balance and all its transactions are totally confidential.

3. Send Money to Debit Card AIS NO CASH

How to get the AIS NO CASH Debit Card?

The request for the AIS NO CASH card, can be made by the sender from abroad, for a citizen residing in Cuba, at the time of sending the remittance through our website

The beneficiary must personally collect the AIS NO CASH card at the offices closest to the place of residence. The delivery time after requested is five (2-5) business days for Havana and fifteen (15-20) business days for the rest of the country. 

What is the AIS NO CASH Debit Card used for?

This type of card has the characteristic as its name indicates that the cash is not extracted from the card but is used to make payments for purchases of goods and services in the sales network of the country, including Markets, Shops, Restaurants, Hotels , Fuel stations, Car rental and others.

1. Send Money through deposit in a bank account

This service refers to the direct deposit in the bank accounts of the beneficiaries, which they can create in commercial banks throughout the island.

To opt for this service on our site, the sender must declare at the time of sending money and when choosing this shipping option, the following information:

* Beneficiary account number.

What advantages will you have with us?

- For greater customer satisfaction on our site, the sender can choose several types of shipping for the same beneficiary, which offers greater comfort to the total number of requirements of the sender. 

- The processing, top-up and delivery times of AIS Cards are minimal:

If the beneficiary already has an AIS card: 10 minutes to 1 hour.

If the beneficiary does not have the AIS card: residents in Havana (2-5 business days), residents in the rest of the country (15-20 business days).

- Payments are totally secure with data encryption.

- We have the cheapest rates.  

We are the ideal and reliable option for sending family remittances to Cuba.

Send now!

These conditions of use, we put at your disposal, are regulating the access and use of the website. The use of this site implies the acceptation without any reservation of the present Legal Statement.

I. Consent and Information Notice
As condition to use the service you consent to pay any successful refill of AIS debit card on our Website, as well as any fee applied, to sign electronically; through any digital login or sign to prove your identity, the required documentation and receive via email all notices, promotions, warnings, vouchers and any document coming from our Website.
You understand and consent that we can send you notices, communications, vouchers and any other information related to the service and the electronic refill, including but not limited to the following categories:
- Your refill records, including but not limited to their history and confirmations.
- Any notification or previous, regular or annual information related to the service, its refills and fees.
- Any notification or information related to the rates and other charges, including but not limited to the fee applicable to the Familiar Remittances Service.
- Any notification or information related to rates and other charges, including but not limited to claims, mistakes or the unauthorized use of the Service.
- Any change related to the Terms and Conditions of Use
- Any other required legal statement including but not limited to the refill vouchers
- Any other communication related to the Service.

II. Definitions
Client: any natural person properly registered, identified and validated who uses the services of this site for sending remittances to a beneficiary in Cuba.
Beneficiary: the person designated by the Client, properly registered and validated to receive the remittance in the AIS debit card in his name, opened to that effect in our site.
The beneficiary may have the money deposited into his AIS debit card that is protected by a Personal Identification Number (PIN).
Remittance: the money that the Client delivery to to be deposited in the Beneficiary’s AIS debit card in our website.
Validation PIN: It is a private security code created by the validation system of the website allowing the customer to send the remittances.
Profile: It is the information record that will be kept by our site taking into account the information provided by the customer.

III. About registration process and use of the Website
To use our services:
-You should download, fill and sign the Customer Registration Form that appears in Our Website, in which you should provide personal and economic information and the declaration of your beneficiaries.
-You should send the Registration Form to the email provided together with the copies of two identity documents and a Sworn Declaration.

IV. Proper Use of the Website
You agree to use the Web Site, content and services according to the Panama Law and the current Legal Notice. Similarly, you agree not to use the website, its content or the services sold through with illicit purposes contrary to the content of the present Legal Statement, which in any form can damage or harm the website, its content or services or impede the use of it by some other customers.

IV. Personal Data Protection
Our Website is bound to the Panamá Law of Personal Data Protection (Law 1581 of 2012, Regulatory Decree 1377 of 2013) and its current development rule through as many technical and organizational measures are necessary to guarantee the security on the personal data and to avoid its loss or not authorized handling.
Information Verification
In an effort to fight against the activities of capital laundering and terrorism financing, the Panama Law strictly demands the verification and registering process to identify any person trying to register and make a remittance sending through the website. You agree that is possible to obtain information about you as customer in any moment.
As part of the registering process, essential to use our services, we will ask information about you, economic information, identity documents and the declaration of beneficiaries.
You cannot start using our services in our website, until the registering and validation process as customer could not be completed.

V. Customer liability
Customer agrees on:
1. Log on to the website, following all registering protocol to use the service of remittances sending to a beneficiary in Cuba.
2. Use the validating User PIN any time you use our site.
3. Communicate to the website in case of loss of the User PIN to obtain the Customer Validating Form.
4. Download again the Customer Registration Form, sign it and send it to the email provided in case of an information updating at the customer`s profile.
5. Request the creation of a new AIS card for a beneficiary in Cuba, in case it doesn`t exist.
6. Use the security code or PIN related to the 3D SECURE to perform any payment on the website.
7. Pay in our website with the chosen currency to pay with debit or credit cards.
8. Consult the transaction status on our website, which can be the following:
Accepted: The transaction was accepted to be placed on AIS Card.
In-Card: The transaction was placed on AIS Card.
Non-Processed: Remittances has not been processed for any reason or mistake on the communication process avoiding the completion of the operation.
Cancelled: The information or part of it, requested to the customer for the payment process was denied for one of the payment processors and as it corresponds, the operation was cancelled.

VI. Website`s Liability
The website agrees on:
1.Debit the total accepted amount at the moment of payment process through Internet in the currency selected by the customer. (EUROS or USD)
2.Credit the AIS debit card to the beneficiaries in Cuba among the 24 and the 48 working hours, after the payment through Internet was completed. won’t credit the account of the beneficiaries in the time established in the preceding clause for any of the following reasons:
• The beneficiary in Cuba has declared his card lost or stolen. To this end will credit the beneficiary’s account when this has received the new card personally, in replacement to the previous one.
• The beneficiary which the customer asked to make a card has not collected it at the offices of FINCIMEX. For security purposes, our website will credit the account immediately after the beneficiary collects personally his card.

VII. Notice of Changes on the Terms and Conditions
In case of modifications on the Terms and Conditions we will proceed as follows: (a) sending a change notification or a copy of the particular modification according to the email address provided by the customer present in our records, b) publishing a notice in the website.

VIII. Use of Information and communication to others
Through the present Legal Advice, Our Site is bound to Panamá Law of Personal Data Protection (Law 1581 of 2012, Regulatory Decree 1377 of 2013).

IX. Solution to Disputes
Through this Statement, you agree that the way to receive or make any communication or dispute is the email you provided in our site. You agree to inform our site for any change in your email address. The relations between you, the beneficiaries and our website are bound to the country where the remittance is delivered.