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Our website aisremesascuba.com is having more than 15 years of experience in management and processing of remittances to Cuba.


Our main goal is to serve our customers in an easy, fast and secure way so they can obtain benefits and alternatives to fulfill their purposes. Our highly-qualified team and leading-edge technology, maximize the value of our operations at international level.


Contact Information:

 Email: info@aisremesascuba.com


1. What do I have to do to request an AIS card on the site?

To request an AIS card, in any of its variants, you must register on the site www.aisremesascuba.com and once your documentation is reviewed and approved, you will receive an activation PIN via email and SMS that you will always use when sending money. through the site. The AIS card is requested at the time of sending money.

2. How many types of AIS Card can I request and what are they for?

In our website aisremesascuba.com, you can request 3 types of AIS Cards. We explain below the features, the Do and Don't with each of them

AIS CARD

Blue color card. The money is deposited in CUC.

You can use to:

* Pay at the stores in CUC of the country.
* Withdraw cash in CUC at any ATM, bank or CADECA.

You cannot use to:

* Pay at the stores in foreign currency of the country.
* Transfer money to another AIS card or of another type.
* Use the services of applications such as TRANSFER MOVIL and ENZONA to pay with this card.


AIS USD CARD

Green card. Money is deposited in foreign currency.

You can use to:

* Pay at stores in foreign currency of the country.
* Pay at stores in CUC at the exchange 1 cuc X 1.03 usd
* Withdraw cash in CUC at any ATM, bank or CADECA at 1 cuc X 1.03 usd
* Pay for the import services to natural persons provided by the Importadora de Tiendas Caribe.

You cannot use to:

* Transfer money to another AIS card or of another type.
* Use the services of applications such as TRANSFER MOVIL and ENZONA to pay with this card.


AIS CARD WITHOUT CASH

Blue color card. The money is deposited in CUC.

You can use to:

* Pay at stores in CUC of the country.

You cannot use to:

* Withdraw cash in CUC at any ATM, bank or CADECA.
* Pay at stores in foreign currency of the country.
* Transfer money to another AIS card or of another type.
* Use the services of applications such as TRANSFER MOVIL and ENZONA to pay with this card.

3. When can the beneficiary in Cuba pick up an AIS card that has been ordered?

If the beneficiary already has the AIS card (in any of its variants) in hand: it is deposited in 24 working hours, and in the case of Friday afternoon, Saturday and Sunday, it is deposited the following Monday.

If the beneficiary does not have an AIS card (in any of its variants): in Havana it takes 25 business days and in the province 45 business days, the money is deposited 2 hours after picking up the new AIS card.

The AIS card (any of its variants) is collected at the Fincimex Office of the province that the beneficiary has declared in the registry. Fincimex does not notify the beneficiaries to collect the card. The date is calculated from the day on which the successful operation requesting the card is carried out, 25 business days in Havana and 45 business days in the province.


4. In case the AIS card is expired, how can I renew it?

If the AIS Card has a balance, even if it is pennies, the Beneficiary can go to the FINCIMEX Office in their province with their identity card and request its renewal.

If the card does not have a balance, the Sender can send money to that expired card through our site, and after 24 business hours, the beneficiary can go to the Fincimex Office in his province with his Identity Card and request the renewal They will give you a new card, which will be loaded with the balance sent by the Sender.

For any questions related to the AIS card, you can call 7 835 6444 Ext. 2. You must wait patiently to be attended, as this number belongs to a Customer Service Center and may have delays.

This procedure must be done by the Beneficiary personally at the Fincimex Offices, no other family member or person close to him is allowed to do it in his place.

5. If the AIS Card is lost, what should be done?

In case of loss of the AIS Card (in any of its variants), the Beneficiary must present himself with his Identity Card at the Fincimex Office in his province and report the loss. At this point, the lost AIS card is locked and a new card is created for you.

This procedure must be done by the Beneficiary personally at the Fincimex Offices, no other family member or person close to him is allowed to do it in his place.

6. In case the AIS Card gets stuck in the ATM, what should be done?

If the AIS Card gets stuck in an ATM and it is near a bank, the beneficiary can go to the bank, identify themselves in advance and request help.

In the event that the ATM is not near a bank, in the case of Havana, the beneficiary must wait a period of 48 working hours and go to the Procedures Office located on Calle 23 between L and M , with your Identity Card and there you will receive the card or guidance on how to proceed.

7. How can I check the balance of my AIS card?

To check the balance of your card you can do it through these two options:

- Through the url https://fincimexremesas.cimex.com.cu/WSSOLO/Bearing in mind that the password you must enter is the one you agreed upon at the time of collecting the card.
This url to check the balance works like an online call center, and often has an overload of requests. Insist !!!

- You can call the number on your AIS card. That number is a National Call Center with a large influx of users with similar needs.
We suggest that you insist if you cannot communicate quickly for the reasons stated above.

8. What does the Bank Account Deposit service offered by the site consist of and what is it for?

Our site offers the Bank Account Deposit service, only for bank accounts created at Banco Metropolitano and Banco Popular de Ahorro (BPA), it is not possible to deposit to accounts created at Banco de Crédito y Comercio (BANDEC).

The deposit is made in the currency of the bank account, regardless of the currency the Sender used to make the transfer. It can be transferred to an account in CUC or an account in Currency or MLC (Freely Convertible Currency)

It can be used to:

* Pay in the Foreign Currency Stores network if the bank account is in foreign currency or MLC.
* Pay in the network of Stores in CUC if the bank account is in CUC.
* Withdraw cash at bank branches or ATMs.

- For accounts in CUC you can withdraw at ATMs and bank branches.
- For accounts in currency or MLC, you must do so at a bank branch with prior coordination with it.

* Pay the Import service to natural persons offered by the Caribbean Stores Importer if the account is in Foreign Currency or MLC.
* Transfer to another bank account.
* Use the services of payment applications such as TRANSFER MOVIL.

To opt for this service on our site www.aisremesascuba.com, the sender must declare at the time of sending money and when choosing this delivery option, the following information:


* Account or Card number of the beneficiary.


9. Why is my PIN useless to send money, if I am already activated on the site?

If after being activated on our website and receiving an activation PIN, at the time of sending money, you receive the message: You do not have a PIN or you are not active to send remittances, this is because you made some modification In your personal data, you added a new beneficiary or uploaded a new document and for this reason it went to the Pending to Review status. Please bear in mind that if the action taken is a change in the data or the beneficiaries, you must update the Affidavit and upload it again to the site.

Our specialists will check again if it counts in a period of no more than 48 hours and if the modification you made is correct, it is activated again and you receive your activation PIN by mail and SMS.

If the modification is not correct, you will receive an email notifying you of the error made and the steps to follow to correct it.

10. Why are my submissions through the site canceled or denied?

The causes of refusals in sending money through our site can be several, one of the most common is Holder without a secure purchase key.

Online money transfer services to Cuba have their own security levels, for us it is essential that you have a secure purchase key on your credit or debit card. In this case, the transaction has not been accepted because it does not have a secure purchase key for Internet payments.

To solve this problem, you must request the following from your bank: I want to make a secure payment online and I need to enable the secure purchase key on my VISA or MASTERCARD credit or debit card.

Why secured and not ordinary? For security. If someone stole your card, they could buy online without problems until you cancel it at the bank. In this way, by not having those keys that are only given to you, no transaction can be made, leaving your account and your money fully protected.

Secured cards have additional keys that the bank gives to the cardholder. These keys must be entered when you are redirected to the bank's website in addition to the card number, the expiration date and the three security digits on the back of the card.

You can send money from anywhere in the world, as long as you have a VISA or Martercard credit or debit card, which has enabled the secure purchase key for online payments.

11. How can I make the registration process without errors on the site?

To carry out the registration process on our site quickly and smoothly, we recommend the following actions:

-Registration completes completely only when these 3 steps are completed:
 
* Filling in personal data on the first page of the form.

* Declaration of the beneficiary (s) in the second step.

* Download and sign the Affidavit and upload a digital copy of an Identity Document and a purchase or ATM ticket containing the last 4 digits of the credit card that you will use to send money through our site.

- Tips for filling out the Personal Data Form:

* Fill in all the fields, especially those marked with an asterisk (*), avoiding using strange characters such as: - * / ñ or any type
tilde (´). The language to use must be Spanish (without the Ñ) or English.
* Address: You must declare at least one street with a number or a street with between streets.
* Postal code: It must be a figure between 3 and 8 numbers or letters. If your place of residence does not have a zip code, declare 00000.
* Telephone code: When you select your country of residence, the system will display the telephone code of your country automatically.
* Email: You can declare any email domain except hotmail or live.
* Identity document: Passport of any nationality except Spanish is accepted, DNI of any nationality except Brazilian. The number and expiration date of the Identity Document have to match exactly what you declare on the form. Driving licenses will be accepted only from USA and Canada.
* The username and password that you declare will be the data that you will always use to enter your account in the system.

- Tips to Declare the beneficiary or beneficiaries in the second step:

* You can declare as many payees as you want, even if they already have other senders who send you money through our site.
* Note that, if after receiving the activation PIN and being activated on the site, you add a new beneficiary to your account, your account is automatically inactivated and goes to the Pending to Review status, which will be reviewed again and if everything is correct is activated within 48 hours.
* You are not allowed to declare yourself as a Beneficiary of the account.

- Tips to complete the third step where the 3 required documents are provided: signed Sworn Statement, Identity Document and Purchase or ATM ticket.

* Read the Affidavit before downloading it, make sure it does not have any blank fields and that the Identity Document No. and the Expiration Date fully coincide with the Identity Document that you are going to upload to the site.

* Sign the Affidavit with the same signature that you used in the Identity Document that you will upload. The signature must be manual, the digital signature is not valid.

* The Affidavit should not have any other handwritten information other than the signature. If you enter any other information it will be invalidated for the record and you will have to download it again.

* The Identity Document must be a digital color copy in JPG or PDF format. JPEG, TIFF, GIF or other copies are not accepted.
 
- If it is a passport, the data page must be uploaded and the adjoining page, with all visible edges, the copy must be clear and sharp.

- If it is another type of document, you must raise both the front and back sides, with all the edges visible, the copy must be clear and sharp.

- The photo, signature and expiration date of the document are legible.

- If the copy is made by means of a photo, it must be taken perpendicular to the document, preferably with natural light, it must not have brightness, or objects that obscure the information, that the labels of the information displayed can be read.

- Driving licenses from any country are not accepted, nor passport in the case of Spain, nor voting ballots, nor medical insurance cards, nor refugee protection documents.

* The purchase receipt or Proof of Payment must contain the reference (last 4 digits) of the credit card that you will use to send money or pay the remittance and make sure that the data is legible.

* As an option to the Ticket or Voucher, you can attach a photocopy of the front of the credit or debit card, where only the last 4 numbers of your card are visible.

* Try to include the three required documents: Affidavit, Identity Document and Proof of payment or ticket in a single PDF and the upload process will be much easier.

12. If I finished the first step and want to complete the registration another time, what should I do?

To complete the registration at a later time, once you have completed the first step, you must follow these instructions:

- Enter the account at https://aisremesascuba.com/users/login/ with the username and password that you declared in the 1st step of the form.

- Go to Edit profile (top right in the photo).
You will enter the 1st step of the form, at the bottom right in the yellow NEXT button you will go to the 2nd step of the form and then to the 3rd step of the form.
- In the Attach button you will add the required documents (they must be in jpg or pdf).

- To finish, click on Register and it should show you a sign saying: DOCUMENTATION UPLOADED SUCCESSFULLY, indicating that the documents were uploaded correctly and with this notification the registration is completed.

13. How can I process a return through the site?

If you want to cancel a transaction because you wrongly chose a type of AIS card or for another reason, you can request a refund of your money, through the email info@aisremesascuba.com. Be sure to write in the subject: CANCELLATION / CANCEL and our team of specialists will process it within 5 working days.

Once we process the refund, you will receive a notification via email. Please note that it may take longer for your financial institution to make funds available in your account. Aisremesascuba.com is not responsible for the time it takes your bank to return the money to your account.

The reimbursement request will not apply in the event that the beneficiary's card has been loaded and the beneficiary has that money.




  • Pinar del Río

    Pinar del rio

    Luis Pérez Esq. Gerardo Medina s/n Pinar del Río

  • Ciego de Avila

    Ciego de ávila

    Calle Cuba e/ Honorato del Castillo y Maceo

  • Camaguey

    Camagüey

    Gral Gómez 105 e/ Independencia y Maceo

  • La Habana

    La habana

    Calle 3ra no.408 / 4 y 6.Miramar

  • Las Tunas

    Las tunas

    Ave. 1ro de mayo s/n Esq. A 45 La Victoria

  • Matanzas

    Matanzas

    Calzada de Esteban Esq. San Ambrosio, Pueblo Nuevo, Matanzas

  • Holguín

    Holguín

    Calle Frexes Esq. Carbo

  • Villa Clara

    Villa clara

    Ctra. Ctral edif. Morata e/ San pedro y Virtudes

  • Granma

    Granma

    Ctra. Vía Santiago Edif. Las Novedades, Bayamo

  • Cienfuegos

    Cienfuegos

    Calle 33 e/ 56 y 58

  • Santiago de Cuba

    Santiago de cuba

    Felix Pena No. 565 e/ Jose A. Saco y Aguilera

  • Sancti Spíritus

    Sancti spiritus

    Ave. de los Mártires s/n Esq. Circunvalante Olivos 1

  • Guantánamo

    Guantánamo

    Crombet e/ Los Maceo y La Línea

  • Isla de la Juventud

    Isla de la juventud

    calle 39 e/ 30 y 32. altos del servicupet

  • Artemisa

    Artemisa

    Ave. 251 No. 13015, Bauta

  • Mayabeque

    Mayabeque

    Calle 86 esq 45, Güines

This Online Privacy Statement is applicable to all customers and visitors who visit our website. AIS Remesas declares that we are committed to the privacy and security of our customers. We declare that the personal information we request to our customers and its dissemination is bound to operative requirements of our website and you, as our client, can demand us not to disseminate certain information to any person.
This policy can be modified, and in this case, you will be notified through this website.

ABOUT THE INFORMATION YOU REQUESTED.
The personal information we request and even non-public in reference to:
• Information required for using the Service, such as your name, address, email address and telephone number.
• Confidential Information to perform such service payment card number, claves security and other measures, if supported by international standards established for processing transactions over the Internet.
• To facilitate our Service, we request certain personal information to third parties, such as full name, address, email address and phone number of the recipient.

THE INFORMATION WE REQUEST HAS THE OBJECTIVE OF:
- Process operations in our Website.
- Proceed to authentication and identity verification.
- Charging the services we provide in our Website.
- Solve any dispute or claim arising with the provision of our services.
- Enables us to detect and prevent fraud and other illegal uses for the service.
- In case we need to send you a warning.

AisRemesasCuba.com says to its customers that we will not disclose your information or rent or sell and will only be used for the purposes described previously. However, and under specific circumstances or events may provide your personal information for the following reasons:
• If you (our client) expressly authorizes, for example, to execute promotional activities.
• To process your online transactions, we contract third party providers that may require personal
information of our customers for processing and / or prevent a fraudulent activity.
• Officials of law and government, but only in connection with a formal request, subpoena, court order or similar legal process. Also in those circumstances where we believe in good faith that disclosure is necessary information to comply with the law, report suspected illegal activities or to investigate violations of our User Agreement.

Changes in your information and security provided.
 
By registering on our website, you will use Login and Password, which will be only of your knowledge. Therefore, you can access personal information you have provided to our website and modify or update it.
In order to protect the information you submit to our websites, we use encryption technology SSL [Secure Socket Layer] to protect confidential personal information transmitted to our site.

CONTACT US IF YOU HAVE ANY COMPLAINT FOR OUR POLICIES OR SERVICES.
If you have questions or concerns, please contact us through our mail box available on our website.

THIRD PARTY INTERNET SITES
In order to process payment transactions over the Internet, our Website AIS. Remittances contains links to other sites, we cannot be responsible for the information you provide, subject to the privacy practices or content of the site.

The www.aisremesascuba.com team is seriously committed to the satisfaction of its customers under any circumstance, our goal is and will always be to guarantee the services we offer with the highest quality and speed possible.

However, if you wish to cancel a transaction because you wrongly chose a type of AIS card or for another reason, you can request a refund of your money, through the email info@aisremesascuba.com. Be sure to write in the subject: CANCELLATION / CANCEL and our team of specialists will process it within 15 days.

Once we process the refund, you will receive a notification via email. Please note that it may take longer for your financial institution to make funds available in your account. Aisremesascuba.com is not responsible for the time that will takes your bank to return the money to your account.

The refund request will not apply in the case that the beneficiary's card has been loaded and the beneficiary has that money.

Activation code for secure E-Commerce Payments. Choose your area and be informed about how you can activate your PIN quickly and safe.

Visa Europa
MasterCard Europa


Visa Canada
MasterCard Canada


Visa America Latina
MasterCard America Latina


Visa USA
MasterCard USA


Visa Asia
Indian Bank
IOB


Aisremesascuba is committed to confidentiality and integrity in the payments it processes and operates with the highest level of transactional security with credit and debit cards conferred by renowned credit cards brands, such as VISA and MASTERCARD. 

What should I do if I send more than 3000 CUC in the quarter?


Once the accumulated amount of your sendings in the quarter exceeds the amount of 3000 CUC, you must provide additional information. It is a quick and simple process. Write to info@aisremesascuba.com and we will tell you how to proceed.

Sending Options:


To help your family and friends in Cuba, aisremesascuba.com offers several ways to send remittances to Cuba:


1. Send Money to AIS USD Debit Card


How to get the AIS USD debit card?


At the time of sending money you can order to give your beneficiary a card and it will be delivered to them in Cuba. Beneficiaries must personally collect the AIS USD card at the offices closest to their place of residence. The delivery time after request is 25 business days for Havana and 45 business days for the rest of the country.

With this card it is also possible to withdraw money in ATMs CUC (ATM) and pay in the network of commercial stores of the country in CUC with the particularity that a lien of 1.03 will be applied.


What is the AIS USD Debit Card used for?


Your family in Cuba will be able to use the AIS USD card in the network of stores selling on foreign currency in the country, opened in diverse places in Havana and other provinces for the sale of household appliances and other items.

The only available way to recharge this card is by sending money online, so it will not be possible to deposit money in it through other means.


2. Send Money to AIS Debit Card


How to get the AIS USD debit card?


The request of AIS Debit Card can be made by the sender from abroad, for a citizen residing in Cuba, using our website www.aisremesascuba.com.


The beneficiary must personally collect the AIS Debit Card at nearest Territorial Offices to their residence.  The delivery time after being requested, will be 25 working days for Havana, and for the rest of the country, between 45 working days.


What is the AIS USD Debit Card used for?


- Cash withdrawals at Exchange Offices (CADECA) (+600), ATM network and Bank branches (+300). 


- Pay for all your purchases of goods and services at points of sale which includes Supermarkets, Retail Stores, Restaurants, Hotel, Gas Stations, Car rentals, etc.


Security and Convenience: Payment instrument avoiding the need of carrying cash. 


No Cost for Cardholder: AIS debit card issuing is totally free of cost. 


Confidentiality: AIS card balance and all its transactions are totally confidential.


3. Send Money to Debit Card AIS NO CASH


How to get the AIS NO CASH Debit Card?


The request for the AIS NO CASH card, can be made by the sender from abroad, for a citizen residing in Cuba, at the time of sending the remittance through our website www.aisremesascuba.com

The beneficiary must personally collect the AIS NO CASH card at the offices closest to the place of residence. The delivery time after requested is 25 business days for Havana and 45 business days for the rest of the country. 

What is the AIS NO CASH Debit Card used for?


This type of card has the characteristic as its name indicates that the cash is not extracted from the card but is used to make payments for purchases of goods and services in the sales network of the country, including Markets, Shops, Restaurants, Hotels , Fuel stations, Car rental and others.


1. Send Money through deposit in a bank account


This service refers to the direct deposit in the bank accounts of the beneficiaries, which they can create in commercial banks throughout the island.

To opt for this service on our site www.aisremesascuba.com, the sender must declare at the time of sending money and when choosing this shipping option, the following information:

* Beneficiary account number.


What advantages will you have with us?


- For greater customer satisfaction on our site, the sender can choose several types of shipping for the same beneficiary, which offers greater comfort to the total number of requirements of the sender. 

- The processing, top-up and delivery times of AIS Cards are minimal:

If the beneficiary already has an AIS card: 10 minutes to 1 hour.

If the beneficiary does not have the AIS card: residents in Havana (25 business days), residents in the rest of the country (45 business days).


- Payments are totally secure with data encryption.

- We have the cheapest rates.  



We are the ideal and reliable option for sending family remittances to Cuba.

Send now!







These conditions of use, we put at your disposal, are regulating the access and use of the website. The use of this site implies the acceptation without any reservation of the present Legal Statement.

I. Consent and Information Notice
As condition to use the service you consent to pay any successful refill of AIS debit card on our Website, as well as any fee applied, to sign electronically; through any digital login or sign to prove your identity, the required documentation and receive via email all notices, promotions, warnings, vouchers and any document coming from our Website.
You understand and consent that we can send you notices, communications, vouchers and any other information related to the service and the electronic refill, including but not limited to the following categories:
- Your refill records, including but not limited to their history and confirmations.
- Any notification or previous, regular or annual information related to the service, its refills and fees.
- Any notification or information related to the rates and other charges, including but not limited to the fee applicable to the Familiar Remittances Service.
- Any notification or information related to rates and other charges, including but not limited to claims, mistakes or the unauthorized use of the Service.
- Any change related to the Terms and Conditions of Use
- Any other required legal statement including but not limited to the refill vouchers
- Any other communication related to the Service.

II. Definitions
Client: any natural person properly registered, identified and validated who uses the services of this site for sending remittances to a beneficiary in Cuba.
Beneficiary: the person designated by the Client, properly registered and validated to receive the remittance in the AIS debit card in his name, opened to that effect in our site.
The beneficiary may have the money deposited into his AIS debit card that is protected by a Personal Identification Number (PIN).
Remittance: the money that the Client delivery to AisRemesasCuba.com to be deposited in the Beneficiary’s AIS debit card in our website.
Validation PIN: It is a private security code created by the validation system of the website allowing the customer to send the remittances.
Profile: It is the information record that will be kept by our site taking into account the information provided by the customer.

III. About registration process and use of the Website
To use our services:
-You should download, fill and sign the Customer Registration Form that appears in Our Website, in which you should provide personal and economic information and the declaration of your beneficiaries.
-You should send the Registration Form to the email provided together with the copies of two identity documents and a Sworn Declaration.

IV. Proper Use of the Website
You agree to use the Web Site, content and services according to the Panama Law and the current Legal Notice. Similarly, you agree not to use the website, its content or the services sold through with illicit purposes contrary to the content of the present Legal Statement, which in any form can damage or harm the website, its content or services or impede the use of it by some other customers.

IV. Personal Data Protection
Our Website is bound to the law and its current development rule through as many technical and organizational measures are necessary to guarantee the security on the personal data and to avoid its loss or not authorized handling.
Information Verification
In an effort to fight against the activities of capital laundering and terrorism financing, the Panama Law strictly demands the verification and registering process to identify any person trying to register and make a remittance sending through the website. You agree that is possible to obtain information about you as customer in any moment.
As part of the registering process, essential to use our services, we will ask information about you, economic information, identity documents and the declaration of beneficiaries.
You cannot start using our services in our website, until the registering and validation process as customer could not be completed.

V. Customer liability
Customer agrees on:
1. Log on to the website, following all registering protocol to use the service of remittances sending to a beneficiary in Cuba.
2. Use the validating User PIN any time you use our site.
3. Communicate to the website in case of loss of the User PIN to obtain the Customer Validating Form.
4. Download again the Customer Registration Form, sign it and send it to the email provided in case of an information updating at the customer`s profile.
5. Request the creation of a new AIS card for a beneficiary in Cuba, in case it doesn`t exist.
6. Use the security code or PIN related to the 3D SECURE to perform any payment on the website.
7. Pay in our website with the chosen currency to pay with debit or credit cards.
8. Consult the transaction status on our website, which can be the following:
Accepted: The transaction was accepted to be placed on AIS Card.
In-Card: The transaction was placed on AIS Card.
Non-Processed: Remittances has not been processed for any reason or mistake on the communication process avoiding the completion of the operation.
Cancelled: The information or part of it, requested to the customer for the payment process was denied for one of the payment processors and as it corresponds, the operation was cancelled.

VI. Website`s Liability
The website agrees on:
1.Debit the total accepted amount at the moment of payment process through Internet in the currency selected by the customer. (EUROS or USD)
2.Credit the AIS debit card to the beneficiaries in Cuba among the 24 and the 48 working hours, after the payment through Internet was completed.
3.AisRemesasCuba.com won’t credit the account of the beneficiaries in the time established in the preceding clause for any of the following reasons:
• The beneficiary in Cuba has declared his card lost or stolen. To this end AisRemesasCuba.com will credit the beneficiary’s account when this has received the new card personally, in replacement to the previous one.
• The beneficiary which the customer asked to make a card has not collected it at the offices of FINCIMEX. For security purposes, our website will credit the account immediately after the beneficiary collects personally his card.

VII. Notice of Changes on the Terms and Conditions
In case of modifications on the Terms and Conditions we will proceed as follows: (a) sending a change notification or a copy of the particular modification according to the email address provided by the customer present in our records, b) publishing a notice in the website.

VIII. Use of Information and communication to others
Through the present Legal Advice, Our Site is bound to Panamá Law of Personal Data Protection (Law 1581 of 2012, Regulatory Decree 1377 of 2013).

IX. Refunds

if you wish to cancel a transaction because you wrongly chose a type of AIS card or for another reason, you can request a refund of your money, through the email info@aisremesascuba.com. Be sure to write in the subject: CANCELLATION / CANCEL and our team of specialists will process it within 5 working days.

Once we process the refund, you will receive a notification via email. Please note that it may take longer for your financial institution to make funds available in your account. Aisremesascuba.com is not responsible for the time that will takes your bank to return the money to your account.

The refund request will not apply in the case that the beneficiary's card has been loaded and the beneficiary has that money.

X. Notice of changes in the terms and conditions


In case of modifying the terms and conditions, we will proceed to: (a) send a notification of said change or a copy of the modification of the agreement to the email address shown in our records (b) by posting a notice on the Site Web.

By continuing to use the Service (s) after any modification, you agree that you will be subject to the change in the terms and conditions of this agreement as of the effective date of the same.

XI. Termination of services

Our Website may, without liability to you, cancel or suspend your access to the Services for the following reasons, (a) you attempt to use a service, directly or indirectly, for any illegal or improper purpose; (b) attempts to provide false or incorrect information about you or your Beneficiaries (c) attempts to manipulate, hack, modify or otherwise corrupt the security or functionality of the Website Services, (d) Our Site receives verified complaints relating to property or their right to use the family remittance service; (e) you have breached a term or condition of this agreement, or that any representation or warranty you make under this agreement is false, (f) our Site determines to inactivate your account.

XII. Use of information and disclosure to others

Through this legal agreement, our site is obliged to comply with the current Data Protection Law, which expressly prohibits the inappropriate use of the information provided and its disclosure to third parties.

XIII. Dispute resolution

By means of this agreement, you accept that the way to receive or carry out any communication or dispute is the email that you have provided to Our Site, on the Web page. You have the obligation to notify Our Site in writing of any change in your mailing address. Our Site for its part will have a mailbox available so that the client can process doubts or any clarification and / or claim.

You can make claims for non-conformities in your remittances before the Bank that issued the card with which you made the transaction online. Our Website for its part will provide the necessary documentation that proves that the service was fulfilled and in the event that the service has not been fully or partially fulfilled, it will act with the will to correctly resolve the dispute.

For the processing of any claim or dispute, our website must abide by the regulations established by the entity that acts as the acquirer in this type of service.

The relationships between you, the beneficiaries and our Site will be subject to the laws of the country where the money is delivered.

By accessing and using the Services on the Site, you agree to the terms and conditions of this Agreement.